When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing.

We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. Be sure to check the Amazon Help Twitter page, as it’s constantly posting updates and responding to users who report any issues.ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. Contact Amazon and wait for an updateĪmazon tends to detect these Alexa issues rather quickly, so there’s a good chance the team is already working on a fix. If none of the above options are working, try disabling your Wi-Fi and cellular connections for 30 seconds, then turn them back on. And while this typically works without issues, there’s always a chance to encounter a bug. If your Amazon Alexa app is part of a robust smart home setup, it’s responsible for communicating with several devices at once.

Disable your Wi-Fi and cellular connections Amazon The steps are different depending on if you’re using Android or iOS, but both only take a few minutes to complete. It’s a simple process, and one that often solves issues with Alexa. Clearing your cache will remove all the excess data stored on your device. The Amazon Alexa app will store bits of data to help improve its performance - but sometimes this doesn’t work as intended. Clear the cache on your smartphone Amazon With any luck, this will fix whatever nasty bug was preventing the software from functioning properly. Whether you’re on iOS or Android, simply delete the app, dive into the App Store or Play Store, and download the Alexa app again. Reinstall the Alexa appĪs simple as it seems, many users have found success when uninstalling and reinstalling the Alexa app. With any luck, it’ll start working like normal. If it has been awhile since you last turned off your phone, try powering it off, then turning it back on and accessing the Alexa app. Most smartphones go weeks (or months) without getting a hard reset. Restart your phone Nadeem Sarwar / DigitalTrends Fitbit Versa 3ĭo you need a subscription for a Ring doorbell or camera?

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